Your Digital Transformation Expert
Joseph has advised on, designed, and implemented software solutions for clients in Telecom, Healthcare, Retail, Finance, and government entities such as the Department of Energy, Department of Veteran Affairs, Defense Logistics Agency, and more.
Addressing the question on every executive’s mind…
What role can AI play in a digital transformation?
AI, and especially generative AI, is revolutionizing how companies operate and build value, providing incredible opportunities including content creation, new discoveries ( in fields such as chemicals, healthcare), and coding.
Be warned, it is easy to get distracted by fancy new toys. The lessons of innovative technology from the past still apply….
Value comes from having a clear understanding of your key business goals and how technology can help meet them.
It is vital, to experiment and learn quickly, but it’s equally critical to resist the temptation to develop use cases with new technology that does not end up creating value for the business, or worse, creates a vulnerability in your enterprise that can be exploited by hackers.
Creating value with Generative AI requires the same critical competencies needed for a successful digital transformation, which includes a crystal clear strategy, an internal digital talent pool, and a responsive and scalable operating model.
It’s also not just a one-and-done: companies that wish to incorporate gen AI into their value propositions will need to continually revisit their digital transformation roadmaps and review prioritized solutions to determine how new iterations of generative AI models can support their goals.
A Message from Joseph
My number one goal is to ensure the privacy and security of your organization’s data and the personal data of your employees.
Please, ensure that if you hire anyone to implement any type of software, generative AI or not…. they have the same priority.
A simple search on Google will highlight why this should be the number one concern and key identifier of a truly experienced and trained technology advisor.
Now lets talk about what your goals are and how Joseph can help!
“Once a new technology rolls over you, if you're not part of the steamroller, you're part of the road.”
―Stewart Brand
Welcome to the Future of Work
Do you want to elevate customer experiences and exceed their expectations while reducing costs?
Joseph can show you how to resolve issues quickly with AI and automation and empower agents and field technicians to proactively serve, reducing customer effort.
Learn about Customer Service Management & Field Service Management solutions.
Do you want to automate and optimize your technology service operations?
Joseph can show you how to deliver resilient digital services, extraordinary experiences, and increased productivity on a single cloud platform.
Learn about IT Service and Operations Management solutions
Do you want to enable your healthcare practitioners and patients with holistic information and become more agile and proactive across your organization while delivering an outstanding patient care experience?
Joseph can show you how to implement capabilities that scale with your business and improve the overall care experience.
Learn about Healthcare and Life Sciences Service Management solutions
Wait!
Have you considered employee adoption and change management in your transformation strategy?
As a rule of thumb, for every dollar you spend on developing a digital solution, plan to spend at least another dollar on implementing process changes, user training, and change-management initiative.
As an executive, it is vital to think about adoption and scaling at the beginning of any planned transformation so that you can build in the resources needed to deliver the change.
In the past, the technology adoption cycle was a linear process of gathering requirements, developing solutions, testing, and then training the end user. This process often resulted in low adoption rates and ultimately low business value.
Digital transformations follow a far more iterative process of designing, prototyping, collecting feedback, and improving the solution so it can capture the full value potential.
Your most valuable asset is the people within your organization.
The most overlooked element in digital transformation is the role of training new employees and providing ongoing professional support to existing employees.
Joseph is not just a technical advisor, he is a coach first. His passion is people, and guiding them through the many changes in their career from early career to c-suite.
His extensive background in the military, tech, aerospace, and as a coach allows him to empathetically illuminate your employee’s professional and personal blockers, inspire them to grow and become resilient self-starters, and innovate the way they work.
He provides the training needed to ensure that your employees fill confident, heard, and valued throughout the transformation lifecycle and beyond.
To learn more, click the link below to learn more about the training Joseph has provided and to schedule a discovery call to discuss your digital transformation roadmap.